Refund and Returns Policy

Overview

I have been making and selling my creations for over 2 decades. As a maker, I strive for you to have a personal and trustworthy shopping experience. If you receive your item and change your mind, please let me know within 7 days of receiving your item and I am happy to make arrangements for a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, returned in the original packaging. Cost of shipping the item back is at your expense. Regular mail is fine so long as you send me a photo of the envelope before you mail it, with my address and postage showing.

Unfortunately, I cannot accept returns on personalized engraved items with names, initials or monograms. If your item included a letter charm that is not a specific name or monogram, I am happy to accept your return.

That said, if at any time you are unhappy with your purchase, please do contact me. I create to share my talents with others. The ultimate goal is to make you, the customer, happy. If you are not, I’d like to have the opportunity to rectify that.

Refunds

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item and processing your refund.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

I will happily replace items if they are defective or damaged.

Shipping returns

To return your product, you should mail your product to: Leilani Deveau, 156-9049 Commercial St, New Minas NS B4N 5A4 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, in the rare occasion your return is lost in the mail.

Need help?

Contact me at lcd@bb3.ca for questions related to refunds and returns.